Effective date: March 31, 2026

At Aidala.kz (“Website”, “we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Statement explains what data we collect, how we use it, and how we protect it when you use our Website, create an account, submit a booking request, or contact us. This statement is intended to support compliance with Kazakhstan’s law on personal data and their protection.

1. Who We Are

This Website is operated by:

PE «BAI SALA»
BIN/IIN: 800 825 301 556
Address: 120010, 1/36, Levyi bereg, Kyzylorda city, Republic of Kazakstan
Email: info@aidala.kz
Phone: +7 775 215 50 00

2. What Information We Collect

We may collect the following personal data:

• full name;
• date of birth;
• email address;
• phone number;
• country of residence;
• account details;
• booking and payment-related information;
• travel preferences or details you provide to us;
• communications you send to us by email, forms, or messaging apps.

We may also collect technical information such as IP address, browser type, device information, and Website usage data.

3. How We Use Your Information

We use your personal data to:

• create and manage your account;
• process booking requests and payments;
• confirm and organize tours;
• communicate with you before, during, and after your trip;
• provide customer support;
• improve our Website and services;
• comply with legal obligations;
• prevent fraud, misuse, or unauthorized access.

4. Legal Basis

We process your personal data when:

• you give us your consent;
• processing is necessary to provide requested services or manage a booking;
• processing is required to comply with legal obligations;
• processing is necessary to protect our legitimate business interests, provided your rights are respected.

5. Sharing of Information

We do not sell your personal data.

We may share your information with trusted third parties only when necessary, including:

• hotels and accommodation providers;
• transport providers and drivers;
• guides and local partners;
• payment processors and banks;
• IT, hosting, and website service providers;
• insurers or other service partners involved in your trip;
• government authorities or regulators where required by law.

6. Data Retention

We keep your personal data only for as long as necessary to:

• provide our services;
• manage bookings and payments;
• handle complaints or legal issues;
• meet accounting, tax, or legal requirements.

When data is no longer required, we will delete it or store it in a form that no longer identifies you, where appropriate.

7. Cookies and Website Analytics

Our Website may use cookies and similar technologies to improve functionality, remember preferences, and understand how visitors use the Website.

You can control cookies through your browser settings, but some parts of the Website may not function properly if cookies are disabled.

8. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Kazakhstan’s personal-data framework also requires owners/operators to implement legal, organizational, and technical protection measures.

9. Your Rights

Subject to applicable law, you may request to:

• access your personal data;
• correct inaccurate or outdated information;
• withdraw consent where processing is based on consent;
• request deletion or restriction of processing where legally applicable.

To make such a request, please contact us using the details below.

10. International Transfers

If necessary for your booking or the operation of our services, your personal data may be processed or accessed by service providers located in other countries. In such cases, we will take reasonable steps to ensure appropriate protection of your data.

11. Children’s Privacy

Our Website is not intended for independent use by children without the involvement of a parent, legal guardian, or authorized adult traveler. If we learn that personal data has been submitted improperly, we may remove it where appropriate.

12. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. The updated version becomes effective once published on the Website. Your continued use of the Website means you accept the updated version.

13. Contact Us

If you have any questions about this Privacy Statement or how we handle your personal data, please contact us:

Aidala.kz
Email: info@aidala.kz
Phone: +7 775 215 50 00
Address: 120010, 1/36, Levyi bereg, Kyzylorda city, Republic of Kazakstan