Effective date: March 31, 2026

Welcome to Aidala.kz (“Website”, “we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our Website, including browsing tours, submitting booking requests, creating an account, making payments, and using any related services.

By using this Website, creating an account, submitting a booking request, or making a payment, you agree to these Terms. If you do not agree, please do not use the Website.

1. About Us

This Website is operated by:

PE «BAI SALA»
BIN/IIN: 800 825 301 556
Address: 120010, 1/36, Levyi bereg, Kyzylorda city, Republic of Kazakstan
Email: info@aidala.kz
Phone: +7 775 215 50 00

2. Use of the Website

You may use this Website only for lawful purposes. You agree not to:

• provide false or misleading information;
• interfere with the Website’s operation;
• attempt unauthorized access to accounts or systems;
• copy or use Website content for commercial purposes without permission.

3. Accounts

Some features may require registration. When creating an account, you agree to provide accurate and complete information and keep your login details secure.

You are responsible for all activity under your account.

4. Tour Information

We try to keep all tour descriptions, prices, itineraries, and availability accurate and updated. However, some details may change due to weather, road conditions, safety reasons, local regulations, seasonality, or operational needs.

Photos on the Website may be illustrative unless stated otherwise.

5. Bookings

Submitting a request on the Website does not automatically mean your booking is confirmed. A booking is confirmed only after we send confirmation and/or receive the required payment, depending on the tour.

We may request additional details such as passport information, nationality, date of birth, contact details, or other travel-related information necessary to organize your trip.

6. Prices and Payment

Prices are listed in the currency shown on the relevant tour page unless stated otherwise.

Prices may depend on:

• number of travelers;
• travel dates and season;
• group or private format;
• hotel, transport, or partner costs;
• route changes or special requests.

We reserve the right to update prices before final booking confirmation.

Bank fees, exchange rate differences, and payment provider charges may be your responsibility unless otherwise agreed.

7. Changes and Cancellations

If you want to change or cancel a booking, you must contact us in writing by email or another official communication channel.

Refunds, cancellation charges, or change fees may apply depending on:

• the type of tour;
• how close the cancellation is to the travel date;
• non-refundable partner bookings already made;
• actual costs already incurred.

Specific cancellation terms may also be provided separately for a particular tour or booking.

8. Traveler Responsibilities

You are responsible for:

• checking that your travel documents are valid;
• obtaining any required visas or permits;
• making sure you are physically able to join the tour;
• informing us about any medical conditions, allergies, dietary restrictions, or other important health-related information;
• following the instructions of guides, drivers, and tour staff.

9. Nature of Tours

Some tours may take place in remote areas with limited infrastructure, unstable weather, difficult road conditions, or limited medical access.

By booking such tours, you understand and accept the natural risks associated with travel and outdoor activities.

10. Third-Party Services

Some services may be provided by third parties, including hotels, drivers, guides, transport operators, or payment providers. We are not responsible for delays, cancellations, or failures caused by third-party providers beyond our reasonable control.

11. Personal Data

By using the Website, registering an account, or making a booking, you agree that we may collect and process your personal data for booking management, communication, payments, and service delivery.

Please also review our Privacy Policy for more information.

12. Reviews and User Content

If you submit reviews, comments, photos, or other content, you confirm that:

• the content is yours or you have the right to share it;
• it does not violate any law or third-party rights;
• it is not offensive, false, or misleading.

We may remove any content that violates these Terms.

13. Intellectual Property

All content on this Website, including text, design, images, branding, and tour descriptions, belongs to Aidala or is used with permission. You may not copy, reproduce, or distribute any part of the Website without our prior written consent.

14. Disclaimer and Liability

The Website is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free operation of the Website.

To the maximum extent permitted by law, we are not liable for:

• indirect or consequential losses;
• technical interruptions;
• delays caused by force majeure, weather, government restrictions, or third parties;
• changes to itineraries made for safety or operational reasons.

Our total liability for any booking shall not exceed the amount actually paid to us for that booking, unless otherwise required by law.

15. Changes to These Terms

We may update these Terms at any time. The updated version becomes effective once published on the Website. Continued use of the Website means you accept the revised Terms.

16. Governing Law

These Terms are governed by the laws of the Republic of Kazakhstan.

Any disputes should first be resolved through direct communication. If no solution is reached, the dispute shall be handled in accordance with the laws of Kazakhstan.

17. Contact Us

If you have any questions about these Terms, bookings, cancellations, or your personal data, please contact us:

Aidala.kz
Email: info@aidala.kz
Phone: +7 775 215 50 00
Address: 120010, 1/36, Levyi bereg, Kyzylorda city, Republic of Kazakstan